Please contact us here to inquire about ordering instructions for Canada, the United Kingdom, and other regions.
Note: Prices on the www.netsys-direct.com website are valid only in the United States. Prices will vary in Canada and other regions.
We NEVER sell, rent or trade e-mail addresses with anyone.
The Netsys-Direct Website (www.netsys-direct.com) uses a dedicated Shopify SSL Web Server Certificate to offer secure communications by encrypting all data to and from the site. Comodo performs stringent checks on businesses applying for certificates to ensure that the company on the other side is a legal entity. With a trusted authority, like Shopify, our customers can have confidence of knowing that they are sending confidential information to where they think they are sending it. By clicking on the Shopify Authentic Secure seal on our website, you will get real-time confirmation of the validity of the Certificate on the web server you are connected to. The Shopify Site Credentials Page lists the domain it authenticates, the date of expiry and in which country the business is based. The Shopify Site Seal is our visible, real-time assurance of trust and security.
Authorized Sales Regions
Netsys-America, LLC (d/b/a www.netsys-direct.com) is the Authorized Representative for Netsys Products & Services in the United States, Canada, Central America, South America and the Caribbean.
Please contact us here to request an Authorized Representative for other regions.
All online purchases are sold at the prevailing “Sale Price” for each product listed on the www.netsys-direct.com website.
Please contact us here to inquire about special quantity or project pricing.
Payment is expected at the time of purchase. We accept MasterCard, Visa, Discover, American Express, and PayPal.
Please contact us here to inquire about ordering via Company Purchase Order or alternative payment options.
In stock items will ship the same day for all orders received before 3:00 PM EST/EDT. Orders placed after 3:00 PM will ship the next business day. Out of stock items can be back-ordered and lead times will vary by product. For items placed on back-order, Customers will be notified within 24 to 48 hours of anticipated lead-time and given the opportunity to reconsider their order at that time.
All available shipping options will be offered to Customers at checkout time. UPS Express shipping costs are calculated based on ship to address and prevailing UPS rates. Netsys reserves the right to ship all orders using its preferred carrier at a comparable level of service. All orders shipping within the State of Maryland will be charged at the appropriate sales tax rate unless proof of exemption is provided. Any customs charges including duties, taxes, and brokerage fees are the sole responsibility of the Customer or their designated representative.
As of January 1st, 2014, all Netsys Products come standard with a two-year mail-in warranty. Damaged and modified products as well as products damaged by surges or other environmental causes are excluded from warranty coverage.
Customers must contact us here to request an RA number and further instructions. All returned products must be returned freight prepaid, undamaged, and in their original packaging to receive a full refund. Orders over $500 USD or custom orders may be excluded from our return policy or may be subject to a restocking fee.
Please contact us here or open a customer service ticket here to request an RA number and further instructions for returning a product for warranty or out-of-warranty repairs. Netsys reserves the right to repair and return or replace returned products with comparable or better products at its sole discretion.