About Us


Company
 
Netsys-America (d/b/a www.netsys-direct.com), a Limited Liability Company headquartered in Derwood, Maryland, was created to bring you the finest quality Networking Products directly from the manufacturer. By doing so, we can ensure the best possible customer service and value for our Customers. All products are developed to achieve the highest quality and cost efficiency. The Products are further enhanced through market research and feedback from our loyal and intelligent Customers. Working together, we bring you the products that you want at a price you can afford. Let us Network Your World, you'll be glad you did! For Sales Inquiries and Special Project Pricing Requests, please contact us here. For inquiries regarding Netsys OEM Services or Reseller Opportunities, please contact us here. For Support Inquiries and Technical Questions regarding Netsys Products, please contact us here. For more information regarding Netsys-Direct and National Enhance Technology Corp., please contact us here. The manufacturer, National Enhance Technology Corp. (d/b/a Netsys) of Taiwan was founded in June 1999 by a group of Networking Professionals who shared a vision of developing high quality and affordable Networking Products to enhance the lives of Customers worldwide. Netsys has realized this vision through the strongest commitment to quality, cost-efficiency, research and development, and Customer Service. Netsys has further displayed its commitment to quality in development and manufacturing by achieving ISO-9001 Certification. ISO-9001 is an internationally recognized endorsement of quality management and quality assurance, developed by the International Organization for Standardization -- a worldwide federation founded in 1964. The ISO-9001 system is used by a variety of industries, and is responsible for developing internationally recognized quality standards for the design and manufacture of products or delivery of services.
 
 
 
Policies
 
Ordering
 
United States Customers can place secure orders online 24 hours a day, 7 days a week at www.netsys-direct.com or over the phone at 1-877-NETSYS1 (1-877-638-7971) Monday through Friday, 9:00AM to 6:00PM (EST), excluding holidays. After hours support will be provided on a best efforts basis.

Please contact us here to inquire about ordering instructions for Canada, the United Kingdom, and other regions.

Note: Prices on the www.netsys-direct.com website are valid only in the United States. Prices will vary in Canada and other regions.

 
 
Netsys 45-Day No Hassle Return Policy
 
With the Netsys 45-Day No Hassle Return Policy, Customers can purchase our products with confidence and if not satisfied, return them to us for a full refund (less shipping charges) within 45 days for purchases up to $500 US Dollars. To evaluate our products today risk-free, order online or call 1-877-638-7971.
 
 
 
Privacy
 
Netsys-America, LLC is committed to protecting your personal information and using it only as appropriate to provide you with the best possible service and products. The information we collect about you, such as your name, address, phone number, email address and credit card information comes from you during the purchasing process or when you subscribe to our mailing list. We do not disclose this information to anyone. Credit card information collected through our website is used for a one time purchase, and is not retained in our system once your transaction is complete.

We NEVER sell, rent or trade e-mail addresses with anyone.

 

Security

The Netsys-Direct Website (www.netsys-direct.com) uses a dedicated Volusion SSL Web Server Certificate to offer secure communications by encrypting all data to and from the site. Comodo performs stringent checks on businesses applying for certificates to ensure that the company on the other side is a legal entity. With a trusted authority, like Volusion, our customers can have confidence of knowing that they are sending confidential information to where they think they are sending it. By clicking on the Volusion Authentic Secure seal on our website, you will get real-time confirmation of the validity of the Certificate on the web server you are connected to. The Volusion Site Credentials Page lists the domain it authenticates, the date of expiry and in which country the business is based. The Volusion Site Seal is our visible, real-time assurance of trust and security.

 

Authorized Sales Regions

Netsys-America, LLC (d/b/a www.netsys-direct.com) is the Authorized Representative for Netsys Products & Services in the United States, Canada, Central America, South America and the Caribbean.

Please contact us here to request an Authorized Representative for other regions.

 

Pricing

All online purchases are sold at the prevailing “Sale Price” for each product listed on the www.netsys-direct.com website.

Please contact us here to inquire about special quantity or project pricing.

 

Payment Terms

Payment is expected at the time of purchase. We accept MasterCard, Visa, Discover, American Express, and PayPal.

Please contact us here to inquire about ordering via Company Purchase Order or alternative payment options.

 

Shipping

In stock items will ship the same day for all orders received before 4:00 PM EST. Orders placed after 4:00 PM will ship the next business day. Out of stock items can be back-ordered and lead times will vary by product. For items placed on back-order, Customers will be notified within 24 to 48 hours of anticipated lead-time and given the opportunity to reconsider their order at that time.

Ground and discounted express shipping options will be offered to Customers at checkout time. FedEx Ground and FedEx Home Delivery shipping services to the continental United States are provided FREE OF CHARGE on all orders over $50.00 USD. FedEx Express shipping costs are calculated based on ship to address and prevailing FedEx rates. Netsys reserves the right to ship all orders using its preferred carrier at a comparable level of service. All orders shipping within the State of Maryland will be charged at the appropriate sales tax rate unless proof of exemption is provided. Any customs charges including duties, taxes, and brokerage fees are the sole responsibility of the Customer or their designated representative.

 

Warranty

As of January 1st, 2014, all Netsys Products come standard with a two-year warranty. Damaged and modified products as well as products damaged by surges or other environmental causes are excluded from warranty coverage.

 

Returns

Customers must contact us here to request an RA number and further instructions. All returned products must be returned freight prepaid, undamaged, and in their original packaging to receive a full refund. Orders over $500 USD or custom orders may be excluded from our return policy or may be subject to a restocking fee.

 

Repairs

Please contact us here or open a customer service ticket here to request an RA number and further instructions for returning a product for warranty or out-of-warranty repairs. Netsys reserves the right to repair and return or replace returned products with comparable or better products at its sole discretion.

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